Customer Service Representative

Key Contact: Brooke Hitch

Credit Plus, Inc. is seeking Customer Service Representatives to accommodate our rapid growth and expansion.

 

The CSR must become proficient in all aspects of Credit Plus’ standards for customer service. The CSR must be able to progress through the various training levels to attain company standards for quality and productivity. Initially, achieve accuracy followed by increased productivity. The CSR’s role is to satisfy our clients’ needs through the application of the company’s policies and procedures and computer software systems. This position will receive initial and continuous training as skills are developed. There will be several levels of achievement to be reached by the performers in this position. At the milestone of ninety days, trainees are placed on telephone duty to receive “ACD” calls including a variety of requests: General “updates”, technical support, credit scoring, billing inquiries or “credit related” requests that do not result in an update

The ideal candidates will possess excellent organizational skills, planning and prioritizing multiple tasks and deadlines with outstanding attention to detail and follow-up activities.  Individuals must have excellent grammar and composition skills, an effective listener, strong computer skills, including accuracy and proficiency in Microsoft Office.

We are currently hiring for the 12 p.m. to 8 p.m. EST position.

Responsibilities Include:

  • Answer calls professionally and respond to customer inquiries in a timely manner
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Data entry
  • Follow up customer calls where necessary

Qualifications:

  • High school diploma or equivalent
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